Refund and Returns Policy for noffian.com
Last Updated: 15/02/2024
Thank you for shopping at noffian.com. We understand that occasionally, you may need to return a product. Our Refund and Returns Policy outlines the terms and conditions for returns and refunds.
1. Returns
1.1 Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns are only accepted within [number of days, e.g., 30 days] from the date of purchase.
1.2 Non-Returnable Items
Certain items are not eligible for return, including:
– Downloadable software products
– Gift cards
1.3 Return Process
To initiate a return, please contact our customer support team at [contact@noffian.com]. Provide your order number and details about the item you wish to return. Our team will guide you through the return process.
2. Refunds
2.1 Eligibility
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly, and a credit will automatically be applied to your original method of payment.
2.2 Late or Missing Refunds
If you haven’t received a refund within a reasonable timeframe, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [contact@noffian.com].
3. Shipping Costs
3.1 Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label.
3.2 Original Shipping
Original shipping costs are non-refundable, and the customer is responsible for any return shipping costs.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [contact@noffian.com] with your order number and a photo of the issue. We will work to replace the item or provide a refund.
5. Contact Us
For any questions or concerns about our Refund and Returns Policy, please contact us at [contact@noffian.com]. We are here to assist you and ensure your satisfaction.
Effective Date: 15.02.2024